{"id":10064,"date":"2022-12-06T16:19:54","date_gmt":"2022-12-06T07:19:54","guid":{"rendered":"https:\/\/docs.nizima.com\/guide\/how-to-respond-when-a-payment-error-occurs\/"},"modified":"2022-12-06T16:29:28","modified_gmt":"2022-12-06T07:29:28","slug":"settlementtrouble","status":"publish","type":"page","link":"https:\/\/docs.nizima.com\/en\/guide\/settlementtrouble\/","title":{"rendered":"How to respond when a payment error occurs"},"content":{"rendered":"\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-style-nizima_docs-summary-text-area is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column text-area is-layout-flow wp-block-column-is-layout-flow\">\n<p>The following is a list of possible causes of <a href=\"https:\/\/nizima.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">nizima<\/a> payment errors. Please check it.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column space-area is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_fb2393-f7\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-style-nizima_docs-detail-area-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column blank-area is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column detail-area is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Possible causes for the credit card used for payment<\/h2>\n\n\n\n<h3 class=\"has-huge-font-size wp-block-heading\"><strong>For cards issued outside Japan<\/strong><\/h3>\n\n\n\n<p>Currently, nizima operates as a domestic service for legal and tax reasons. Therefore, cards issued overseas cannot be used.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>If there is an error in the card number or security code<\/strong><\/h3>\n\n\n\n<p>Please check again to make sure there are no errors. Please make sure your card number and security code are correct.<\/p>\n\n\n\n<p>If this does not solve the problem, please check the &#8220;Save card information&#8221; checkbox if you have added your card information in the cart, or try registering your card information in your account settings.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>For cards that are not supported<\/strong><\/h3>\n\n\n\n<p>Credit cards accepted are VISA, Mastercard, and Diners Club; others are WebMoney and PayPal.<\/p>\n\n\n\n<p>For more information, please see &#8220;<a href=\"https:\/\/docs.nizima.com\/en\/guide\/purchase\/\">Buy Works<\/a>&#8220;.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-huge-font-size wp-block-heading\"><strong>For cards that do not support 3D Secure<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-kadence-rowlayout alignnone caution-text-pink\"><div id=\"kt-layout-id_86bfc1-03\" class=\"kt-row-layout-inner kt-layout-id_86bfc1-03\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-none kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\">\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_6b16af-cc\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items_491c3f-5a kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><li class=\"kt-svg-icon-list-style-default kt-svg-icon-list-item-wrap kt-svg-icon-list-item-0 kt-svg-icon-list-level-undefined\"><div style=\"display:inline-flex;justify-content:center;align-items:center;color:#DE4368\" class=\"kt-svg-icon-list-single kt-svg-icon-list-single-fas_exclamation-triangle\"><svg style=\"display:inline-block;vertical-align:middle\" viewbox=\"0 0 576 512\" height=\"20\" width=\"20\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M569.517 440.013C587.975 472.007 564.806 512 527.94 512H48.054c-36.937 0-59.999-40.055-41.577-71.987L246.423 23.985c18.467-32.009 64.72-31.951 83.154 0l239.94 416.028zM288 354c-25.405 0-46 20.595-46 46s20.595 46 46 46 46-20.595 46-46-20.595-46-46-46zm-43.673-165.346l7.418 136c.347 6.364 5.609 11.346 11.982 11.346h48.546c6.373 0 11.635-4.982 11.982-11.346l7.418-136c.375-6.874-5.098-12.654-11.982-12.654h-63.383c-6.884 0-12.356 5.78-11.981 12.654z\"><\/path><\/svg><\/div><span class=\"kt-svg-icon-list-text\"><span style=\"color:#DE4368\" class=\"color\">Due to changes in <strong>VISA and MasterCard<\/strong> rules<br\/><strong>If your card is issued by a card company that does not support 3D Secure, a transaction error will occur.<\/strong><br\/>Please make sure that your card is compatible with 3D Secure.<br\/>Please see below for details.<a href=\"https:\/\/nizima.com\/News\/Detail\/351\">https:\/\/nizima.com\/News\/Detail\/351<\/a><\/span><\/span><\/li><\/ul><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-small-font-size\">Note: VISA and Mastercard credit cards, prepaid cards, debit cards, and bundle cards are eligible.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_cf69cc-ce alignnone\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Other possible causes<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>In case of browser problems<\/strong><\/h3>\n\n\n\n<p>There is a possibility of browser trouble. Please try with a different browser than last time.<\/p>\n\n\n\n<p>It is possible that the data was not transmitted properly. Please clear your cache (Ctrl+Shift+R for hard reload in Google chrome) or wait a little longer and try again.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">You will not be able to purchase any other works except those that are currently being sold.<\/h3>\n\n\n\n<p>If the above error occurs while the work is still selling, the following may be the cause.<\/p>\n\n\n\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items_d8778d-52 kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><li class=\"kt-svg-icon-list-style-default kt-svg-icon-list-item-wrap kt-svg-icon-list-item-0 kt-svg-icon-list-level-0\"><div style=\"display:inline-flex;justify-content:center;align-items:center\" class=\"kt-svg-icon-list-single kt-svg-icon-list-single-fas_circle\"><svg style=\"display:inline-block;vertical-align:middle\" viewbox=\"0 0 512 512\" height=\"14\" width=\"14\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg><\/div><span class=\"kt-svg-icon-list-text\">Temporary changes made by the creator in preparation for selling due to modifications, etc.<\/span><\/li><li class=\"kt-svg-icon-list-style-default kt-svg-icon-list-item-wrap kt-svg-icon-list-item-1 kt-svg-icon-list-level-0\"><div style=\"display:inline-flex;justify-content:center;align-items:center\" class=\"kt-svg-icon-list-single kt-svg-icon-list-single-fas_circle\"><svg style=\"display:inline-block;vertical-align:middle\" viewbox=\"0 0 512 512\" height=\"14\" width=\"14\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg><\/div><span class=\"kt-svg-icon-list-text\">If another user is in the process of purchasing<\/span><\/li><li class=\"kt-svg-icon-list-style-default kt-svg-icon-list-item-wrap kt-svg-icon-list-item-2 kt-svg-icon-list-level-0\"><div style=\"display:inline-flex;justify-content:center;align-items:center\" class=\"kt-svg-icon-list-single kt-svg-icon-list-single-fas_circle\"><svg style=\"display:inline-block;vertical-align:middle\" viewbox=\"0 0 512 512\" height=\"14\" width=\"14\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg><\/div><span class=\"kt-svg-icon-list-text\">If you or another user attempts to purchase the same item and the credit card transaction fails<\/span><\/li><\/ul><\/div>\n\n\n\n<p>Temporary lock is applied in the above conditions.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-large-font-size\"><strong>What to do if there is an error<\/strong><\/p>\n\n\n\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items_a6f12e-de kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><li class=\"kt-svg-icon-list-style-default kt-svg-icon-list-item-wrap kt-svg-icon-list-item-0 kt-svg-icon-list-level-0\"><div style=\"display:inline-flex;justify-content:center;align-items:center\" class=\"kt-svg-icon-list-single kt-svg-icon-list-single-fas_circle\"><svg style=\"display:inline-block;vertical-align:middle\" viewbox=\"0 0 512 512\" height=\"14\" width=\"14\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg><\/div><span class=\"kt-svg-icon-list-text\">Check to see if the status of the work has been changed while it is being prepared for selling.<\/span><\/li><li class=\"kt-svg-icon-list-style-default kt-svg-icon-list-item-wrap kt-svg-icon-list-item-1 kt-svg-icon-list-level-0\"><div style=\"display:inline-flex;justify-content:center;align-items:center\" class=\"kt-svg-icon-list-single kt-svg-icon-list-single-fas_circle\"><svg style=\"display:inline-block;vertical-align:middle\" viewbox=\"0 0 512 512\" height=\"14\" width=\"14\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg><\/div><span class=\"kt-svg-icon-list-text\">Verify that credit card information is correct<\/span><\/li><li class=\"kt-svg-icon-list-style-default kt-svg-icon-list-item-wrap kt-svg-icon-list-item-2 kt-svg-icon-list-level-0\"><div style=\"display:inline-flex;justify-content:center;align-items:center\" class=\"kt-svg-icon-list-single kt-svg-icon-list-single-fas_circle\"><svg style=\"display:inline-block;vertical-align:middle\" viewbox=\"0 0 512 512\" height=\"14\" width=\"14\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg><\/div><span class=\"kt-svg-icon-list-text\">If you suspect a lock, try purchasing again after about 30 minutes<\/span><\/li><\/ul><\/div>\n\n\n\n<p>Please also see above.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">PayPal payment error<\/h3>\n\n\n\n<p>Currently, nizima operates as a domestic service for legal and tax reasons, so PayPal account payments cannot be made by those residing outside of Japan.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Common error messages<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">An exception occurred. Please wait a moment and try again.<\/h3>\n\n\n\n<p>It is possible that your card does not support 3D Secure, or that it has not been set up yet. Please check your card settings again.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">3D Secure authentication failed. Please try again from the cart confirmation page.<\/h3>\n\n\n\n<p>Please make sure that the 3D Secure authentication code is correct. The same error message will also appear for cards issued outside of Japan. Please note that cards issued outside Japan cannot be used.<\/p>\n\n\n\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_67e2c3-32 alignnone\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">If the problem cannot be resolved<\/h2>\n\n\n\n<p>In cases other than the above, please <a href=\"https:\/\/support.nizima.com\/\" target=\"_blank\" rel=\"noopener\" title=\"\">contact us<\/a> with the details of your situation so that we can provide you with information according to your situation.<\/p>\n\n\n\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_53548f-49\" class=\"kt-row-layout-inner kt-layout-id_53548f-49\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-none kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\">\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_7ba832-c9\"><div class=\"kt-inside-inner-col\">\n<p class=\"has-background-color-llight-gray\">&#8211; OS<br\/>&#8211; Browser you use<br\/>&#8211; Type of credit card used<br\/>&#8211; Error message text, if any<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-rowlayout alignnone caution-text-yellow\"><div id=\"kt-layout-id_69c5f0-0a\" class=\"kt-row-layout-inner kt-layout-id_69c5f0-0a\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-none kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\">\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_5cd18d-9b\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items_8ed894-a4 kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><li class=\"kt-svg-icon-list-style-default kt-svg-icon-list-item-wrap kt-svg-icon-list-item-0 kt-svg-icon-list-level-undefined\"><div style=\"display:inline-flex;justify-content:center;align-items:center\" class=\"kt-svg-icon-list-single kt-svg-icon-list-single-fas_exclamation-triangle\"><svg style=\"display:inline-block;vertical-align:middle\" viewbox=\"0 0 576 512\" height=\"20\" width=\"20\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M569.517 440.013C587.975 472.007 564.806 512 527.94 512H48.054c-36.937 0-59.999-40.055-41.577-71.987L246.423 23.985c18.467-32.009 64.72-31.951 83.154 0l239.94 416.028zM288 354c-25.405 0-46 20.595-46 46s20.595 46 46 46 46-20.595 46-46-20.595-46-46-46zm-43.673-165.346l7.418 136c.347 6.364 5.609 11.346 11.982 11.346h48.546c6.373 0 11.635-4.982 11.982-11.346l7.418-136c.375-6.874-5.098-12.654-11.982-12.654h-63.383c-6.884 0-12.356 5.78-11.981 12.654z\"><\/path><\/svg><\/div><span class=\"kt-svg-icon-list-text\">nizima is unable to answer questions regarding the use of WebMoney and PayPal. Please contact the respective management company directly.<\/span><\/li><\/ul><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The following is a list of possible causes of nizima payment errors. Please check it. Possible causes for the credit card used for payment For cards issued outside Japan Currently, nizima operates as a domestic service for legal and tax reasons. Therefore, cards issued overseas cannot be used. If there is an error in the card number or security code Please check again to make sure there are no errors. Please make sure your card number and security code are correct. If this does not solve the problem, please check the &#8220;Save card information&#8221; checkbox if you have added your card information in the cart, or try registering your card [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":0,"parent":9395,"menu_order":60,"comment_status":"closed","ping_status":"closed","template":"page-tutorial","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-10064","page","type-page","status-publish","hentry","entry"],"aioseo_notices":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"post-thumbnail":false},"uagb_author_info":{"display_name":"nizima","author_link":"https:\/\/docs.nizima.com\/en\/author\/nizima\/"},"uagb_comment_info":0,"uagb_excerpt":"The following is a list of possible causes of nizima payment errors. Please check it. Possible causes for the credit card used for payment For cards issued outside Japan Currently, nizima operates as a domestic service for legal and tax reasons. Therefore, cards issued overseas cannot be used. If there is an error in the&hellip;","_links":{"self":[{"href":"https:\/\/docs.nizima.com\/en\/wp-json\/wp\/v2\/pages\/10064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docs.nizima.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/docs.nizima.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/docs.nizima.com\/en\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/docs.nizima.com\/en\/wp-json\/wp\/v2\/comments?post=10064"}],"version-history":[{"count":0,"href":"https:\/\/docs.nizima.com\/en\/wp-json\/wp\/v2\/pages\/10064\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/docs.nizima.com\/en\/wp-json\/wp\/v2\/pages\/9395"}],"wp:attachment":[{"href":"https:\/\/docs.nizima.com\/en\/wp-json\/wp\/v2\/media?parent=10064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}