{"id":9689,"date":"2022-12-02T17:08:26","date_gmt":"2022-12-02T08:08:26","guid":{"rendered":"https:\/\/docs.nizima.com\/nizima-account\/if-you-have-trouble-signing-in\/"},"modified":"2025-12-24T11:42:59","modified_gmt":"2025-12-24T02:42:59","slug":"login","status":"publish","type":"page","link":"https:\/\/docs.nizima.com\/en\/account\/login\/","title":{"rendered":"If you have trouble signing in &#8230;"},"content":{"rendered":"\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-style-nizima_docs-summary-text-area is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column text-area is-layout-flow wp-block-column-is-layout-flow\">\n<p>Please check what to do if you cannot sign in.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column space-area is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-9689_392981-48\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-style-nizima_docs-detail-area-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column blank-area is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column detail-area is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"pass\">What to do if you can&#8217;t sign in<\/h2>\n\n\n\n<p class=\"has-large-font-size\"><strong>If your email address is incorrect<\/strong><\/p>\n\n\n\n<p>Please check again.<\/p>\n\n\n\n<p class=\"has-large-font-size\"><strong>If the password is entered incorrectly<\/strong><\/p>\n\n\n\n<p>Currently, the passwords that can be set are as follows.<\/p>\n\n\n\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items9689_ca8d11-7e kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\">\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9689_4da7de-f4 kt-svg-icon-list-style-default\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_asterisk kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M478.21 334.093L336 256l142.21-78.093c11.795-6.477 15.961-21.384 9.232-33.037l-19.48-33.741c-6.728-11.653-21.72-15.499-33.227-8.523L296 186.718l3.475-162.204C299.763 11.061 288.937 0 275.48 0h-38.96c-13.456 0-24.283 11.061-23.994 24.514L216 186.718 77.265 102.607c-11.506-6.976-26.499-3.13-33.227 8.523l-19.48 33.741c-6.728 11.653-2.562 26.56 9.233 33.037L176 256 33.79 334.093c-11.795 6.477-15.961 21.384-9.232 33.037l19.48 33.741c6.728 11.653 21.721 15.499 33.227 8.523L216 325.282l-3.475 162.204C212.237 500.939 223.064 512 236.52 512h38.961c13.456 0 24.283-11.061 23.995-24.514L296 325.282l138.735 84.111c11.506 6.976 26.499 3.13 33.227-8.523l19.48-33.741c6.728-11.653 2.563-26.559-9.232-33.036z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Half-width uppercase letters: A-Z<\/span><\/li>\n\n\n\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9689_3707f2-cc kt-svg-icon-list-style-default\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_asterisk kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M478.21 334.093L336 256l142.21-78.093c11.795-6.477 15.961-21.384 9.232-33.037l-19.48-33.741c-6.728-11.653-21.72-15.499-33.227-8.523L296 186.718l3.475-162.204C299.763 11.061 288.937 0 275.48 0h-38.96c-13.456 0-24.283 11.061-23.994 24.514L216 186.718 77.265 102.607c-11.506-6.976-26.499-3.13-33.227 8.523l-19.48 33.741c-6.728 11.653-2.562 26.56 9.233 33.037L176 256 33.79 334.093c-11.795 6.477-15.961 21.384-9.232 33.037l19.48 33.741c6.728 11.653 21.721 15.499 33.227 8.523L216 325.282l-3.475 162.204C212.237 500.939 223.064 512 236.52 512h38.961c13.456 0 24.283-11.061 23.995-24.514L296 325.282l138.735 84.111c11.506 6.976 26.499 3.13 33.227-8.523l19.48-33.741c6.728-11.653 2.563-26.559-9.232-33.036z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Half-width lowercase letters: a-z<\/span><\/li>\n\n\n\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9689_9ce323-b9 kt-svg-icon-list-style-default\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_asterisk kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M478.21 334.093L336 256l142.21-78.093c11.795-6.477 15.961-21.384 9.232-33.037l-19.48-33.741c-6.728-11.653-21.72-15.499-33.227-8.523L296 186.718l3.475-162.204C299.763 11.061 288.937 0 275.48 0h-38.96c-13.456 0-24.283 11.061-23.994 24.514L216 186.718 77.265 102.607c-11.506-6.976-26.499-3.13-33.227 8.523l-19.48 33.741c-6.728 11.653-2.562 26.56 9.233 33.037L176 256 33.79 334.093c-11.795 6.477-15.961 21.384-9.232 33.037l19.48 33.741c6.728 11.653 21.721 15.499 33.227 8.523L216 325.282l-3.475 162.204C212.237 500.939 223.064 512 236.52 512h38.961c13.456 0 24.283-11.061 23.995-24.514L296 325.282l138.735 84.111c11.506 6.976 26.499 3.13 33.227-8.523l19.48-33.741c6.728-11.653 2.563-26.559-9.232-33.036z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Half-width number: 0-9<\/span><\/li>\n\n\n\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9689_953a48-9e kt-svg-icon-list-style-default\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_asterisk kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M478.21 334.093L336 256l142.21-78.093c11.795-6.477 15.961-21.384 9.232-33.037l-19.48-33.741c-6.728-11.653-21.72-15.499-33.227-8.523L296 186.718l3.475-162.204C299.763 11.061 288.937 0 275.48 0h-38.96c-13.456 0-24.283 11.061-23.994 24.514L216 186.718 77.265 102.607c-11.506-6.976-26.499-3.13-33.227 8.523l-19.48 33.741c-6.728 11.653-2.562 26.56 9.233 33.037L176 256 33.79 334.093c-11.795 6.477-15.961 21.384-9.232 33.037l19.48 33.741c6.728 11.653 21.721 15.499 33.227 8.523L216 325.282l-3.475 162.204C212.237 500.939 223.064 512 236.52 512h38.961c13.456 0 24.283-11.061 23.995-24.514L296 325.282l138.735 84.111c11.506 6.976 26.499 3.13 33.227-8.523l19.48-33.741c6.728-11.653 2.563-26.559-9.232-33.036z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Half-width symbol:! # $% &amp; () * +,.:; =? @ [] ^ _ {}-<\/span><\/li>\n<\/ul><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"kb-row-layout-wrap kb-row-layout-id9689_af352c-b4 alignnone caution-text-yellow wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n\n<div class=\"wp-block-kadence-column kadence-column9689_e44d44-21 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items9689_2fa475-9c kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\">\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9689_1f4cff-93 kt-svg-icon-list-style-default\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_exclamation-triangle kt-svg-icon-list-single\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M569.517 440.013C587.975 472.007 564.806 512 527.94 512H48.054c-36.937 0-59.999-40.055-41.577-71.987L246.423 23.985c18.467-32.009 64.72-31.951 83.154 0l239.94 416.028zM288 354c-25.405 0-46 20.595-46 46s20.595 46 46 46 46-20.595 46-46-20.595-46-46-46zm-43.673-165.346l7.418 136c.347 6.364 5.609 11.346 11.982 11.346h48.546c6.373 0 11.635-4.982 11.982-11.346l7.418-136c.375-6.874-5.098-12.654-11.982-12.654h-63.383c-6.884 0-12.356 5.78-11.981 12.654z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Full-width characters cannot be used.<\/span><\/li>\n\n\n\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9689_3822e9-e6 kt-svg-icon-list-style-default\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_exclamation-triangle kt-svg-icon-list-single\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M569.517 440.013C587.975 472.007 564.806 512 527.94 512H48.054c-36.937 0-59.999-40.055-41.577-71.987L246.423 23.985c18.467-32.009 64.72-31.951 83.154 0l239.94 416.028zM288 354c-25.405 0-46 20.595-46 46s20.595 46 46 46 46-20.595 46-46-20.595-46-46-46zm-43.673-165.346l7.418 136c.347 6.364 5.609 11.346 11.982 11.346h48.546c6.373 0 11.635-4.982 11.982-11.346l7.418-136c.375-6.874-5.098-12.654-11.982-12.654h-63.383c-6.884 0-12.356 5.78-11.981 12.654z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">In addition, the symbol is optional. The password must be at least 8 characters in uppercase, lowercase and numbers.<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-large-font-size\"><strong>If you lose your password<\/strong><\/p>\n\n\n\n<p>Please <a href=\"#reset\">reissue your password.<\/a><\/p>\n\n\n\n<p class=\"has-large-font-size\"><strong>If you lose your email address and password<\/strong><\/p>\n\n\n\n<p>If you have lost your password and cannot use your registered email address, please use the <a href=\"https:\/\/support.nizima.com\/\" target=\"_blank\" rel=\"noopener\" title=\"\">contact us form<\/a>.<\/p>\n\n\n<div class=\"kb-row-layout-wrap kb-row-layout-id9689_6d3b64-a3 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n\n<div class=\"wp-block-kadence-column kadence-column9689_5f89b2-22 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items9689_3ea9f1-22 kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\">\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9689_722d88-8c kt-svg-icon-list-style-default\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_asterisk kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M478.21 334.093L336 256l142.21-78.093c11.795-6.477 15.961-21.384 9.232-33.037l-19.48-33.741c-6.728-11.653-21.72-15.499-33.227-8.523L296 186.718l3.475-162.204C299.763 11.061 288.937 0 275.48 0h-38.96c-13.456 0-24.283 11.061-23.994 24.514L216 186.718 77.265 102.607c-11.506-6.976-26.499-3.13-33.227 8.523l-19.48 33.741c-6.728 11.653-2.562 26.56 9.233 33.037L176 256 33.79 334.093c-11.795 6.477-15.961 21.384-9.232 33.037l19.48 33.741c6.728 11.653 21.721 15.499 33.227 8.523L216 325.282l-3.475 162.204C212.237 500.939 223.064 512 236.52 512h38.961c13.456 0 24.283-11.061 23.995-24.514L296 325.282l138.735 84.111c11.506 6.976 26.499 3.13 33.227-8.523l19.48-33.741c6.728-11.653 2.563-26.559-9.232-33.036z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">user name<\/span><\/li>\n\n\n\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9689_336ff5-8e kt-svg-icon-list-style-default\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_asterisk kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M478.21 334.093L336 256l142.21-78.093c11.795-6.477 15.961-21.384 9.232-33.037l-19.48-33.741c-6.728-11.653-21.72-15.499-33.227-8.523L296 186.718l3.475-162.204C299.763 11.061 288.937 0 275.48 0h-38.96c-13.456 0-24.283 11.061-23.994 24.514L216 186.718 77.265 102.607c-11.506-6.976-26.499-3.13-33.227 8.523l-19.48 33.741c-6.728 11.653-2.562 26.56 9.233 33.037L176 256 33.79 334.093c-11.795 6.477-15.961 21.384-9.232 33.037l19.48 33.741c6.728 11.653 21.721 15.499 33.227 8.523L216 325.282l-3.475 162.204C212.237 500.939 223.064 512 236.52 512h38.961c13.456 0 24.283-11.061 23.995-24.514L296 325.282l138.735 84.111c11.506 6.976 26.499 3.13 33.227-8.523l19.48-33.741c6.728-11.653 2.563-26.559-9.232-33.036z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Birthday<\/span><\/li>\n\n\n\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9689_3fc12d-55 kt-svg-icon-list-style-default\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_asterisk kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M478.21 334.093L336 256l142.21-78.093c11.795-6.477 15.961-21.384 9.232-33.037l-19.48-33.741c-6.728-11.653-21.72-15.499-33.227-8.523L296 186.718l3.475-162.204C299.763 11.061 288.937 0 275.48 0h-38.96c-13.456 0-24.283 11.061-23.994 24.514L216 186.718 77.265 102.607c-11.506-6.976-26.499-3.13-33.227 8.523l-19.48 33.741c-6.728 11.653-2.562 26.56 9.233 33.037L176 256 33.79 334.093c-11.795 6.477-15.961 21.384-9.232 33.037l19.48 33.741c6.728 11.653 21.721 15.499 33.227 8.523L216 325.282l-3.475 162.204C212.237 500.939 223.064 512 236.52 512h38.961c13.456 0 24.283-11.061 23.995-24.514L296 325.282l138.735 84.111c11.506 6.976 26.499 3.13 33.227-8.523l19.48-33.741c6.728-11.653 2.563-26.559-9.232-33.036z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">(Unusable) email address at the time of registration<\/span><\/li>\n\n\n\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9689_5e75e7-51 kt-svg-icon-list-style-default\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_asterisk kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M478.21 334.093L336 256l142.21-78.093c11.795-6.477 15.961-21.384 9.232-33.037l-19.48-33.741c-6.728-11.653-21.72-15.499-33.227-8.523L296 186.718l3.475-162.204C299.763 11.061 288.937 0 275.48 0h-38.96c-13.456 0-24.283 11.061-23.994 24.514L216 186.718 77.265 102.607c-11.506-6.976-26.499-3.13-33.227 8.523l-19.48 33.741c-6.728 11.653-2.562 26.56 9.233 33.037L176 256 33.79 334.093c-11.795 6.477-15.961 21.384-9.232 33.037l19.48 33.741c6.728 11.653 21.721 15.499 33.227 8.523L216 325.282l-3.475 162.204C212.237 500.939 223.064 512 236.52 512h38.961c13.456 0 24.283-11.061 23.995-24.514L296 325.282l138.735 84.111c11.506 6.976 26.499 3.13 33.227-8.523l19.48-33.741c6.728-11.653 2.563-26.559-9.232-33.036z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">your current email address<\/span><\/li>\n\n\n\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9689_d9ea28-c5 kt-svg-icon-list-style-default\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_asterisk kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M478.21 334.093L336 256l142.21-78.093c11.795-6.477 15.961-21.384 9.232-33.037l-19.48-33.741c-6.728-11.653-21.72-15.499-33.227-8.523L296 186.718l3.475-162.204C299.763 11.061 288.937 0 275.48 0h-38.96c-13.456 0-24.283 11.061-23.994 24.514L216 186.718 77.265 102.607c-11.506-6.976-26.499-3.13-33.227 8.523l-19.48 33.741c-6.728 11.653-2.562 26.56 9.233 33.037L176 256 33.79 334.093c-11.795 6.477-15.961 21.384-9.232 33.037l19.48 33.741c6.728 11.653 21.721 15.499 33.227 8.523L216 325.282l-3.475 162.204C212.237 500.939 223.064 512 236.52 512h38.961c13.456 0 24.283-11.061 23.995-24.514L296 325.282l138.735 84.111c11.506 6.976 26.499 3.13 33.227-8.523l19.48-33.741c6.728-11.653 2.563-26.559-9.232-33.036z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">The body of the email that should have arrived at the time of new registration<\/span><\/li>\n<\/ul><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<p>Please send the above information.<br>After confirming your registration information, we will inform you how to change your password to your current email address.<\/p>\n\n\n\n<p class=\"has-large-font-size\"><strong>Other inquiries<\/strong><\/p>\n\n\n\n<p>If you cannot sign in otherwise, please let us know the details from the <a href=\"https:\/\/support.nizima.com\/\" target=\"_blank\" rel=\"noopener\" title=\"\">contact us form<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-9689_1d512e-1b\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"reset\"> Password reissue and password reset<\/h2>\n\n\n\n<p class=\"has-large-font-size\">1. Press <a href=\"https:\/\/account.nizima.com\/account\/signin\" target=\"_blank\" rel=\"noreferrer noopener\">Sign In<\/a> at the top right of your <a href=\"https:\/\/account.nizima.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">nizima account<\/a>.<\/p>\n\n\n<div class=\"kb-gallery-wrap-id-9689_7a5109-30 alignnone border wp-block-kadence-advancedgallery\"><ul class=\"kb-gallery-ul kb-gallery-non-static kb-gallery-type-masonry kb-masonry-init kb-gallery-id-9689_7a5109-30 kb-gallery-caption-style-bottom-hover kb-gallery-filter-none\" data-image-filter=\"none\" data-item-selector=\".kadence-blocks-gallery-item\" data-lightbox-caption=\"false\" data-columns-xxl=\"1\" data-columns-xl=\"1\" data-columns-md=\"1\" data-columns-sm=\"1\" data-columns-xs=\"1\" data-columns-ss=\"1\"><li class=\"kadence-blocks-gallery-item\" tabindex=\"0\"><div class=\"kadence-blocks-gallery-item-inner\"><figure class=\"kb-gallery-figure kadence-blocks-gallery-item-hide-caption\"><div class=\"kb-gal-image-radius\" style=\"max-width:944px;\"><div class=\"kb-gallery-image-contain kadence-blocks-gallery-intrinsic\" style=\"padding-bottom:73%;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/docs.nizima.com\/wp-content\/uploads\/2021\/09\/nizima_account_signin.png\" width=\"944\" height=\"697\" alt=\"\u672a\u30b5\u30a4\u30f3\u30a4\u30f3\u3000\u30c8\u30c3\u30d7 - nizima \u30a2\u30ab\u30a6\u30f3\u30c8\" data-full-image=\"https:\/\/docs.nizima.com\/wp-content\/uploads\/2021\/09\/nizima_account_signin.png\" data-light-image=\"https:\/\/docs.nizima.com\/wp-content\/uploads\/2021\/09\/nizima_account_signin.png\" data-id=\"7719\" class=\"wp-image-7719\" srcset=\"https:\/\/docs.nizima.com\/wp-content\/uploads\/2021\/09\/nizima_account_signin.png 944w, https:\/\/docs.nizima.com\/wp-content\/uploads\/2021\/09\/nizima_account_signin-370x273.png 370w, https:\/\/docs.nizima.com\/wp-content\/uploads\/2021\/09\/nizima_account_signin-768x567.png 768w\" sizes=\"auto, (max-width: 944px) 100vw, 944px\" \/><\/div><\/div><\/figure><\/div><\/li><\/ul><\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-large-font-size\">2. Click Forgot Password.<\/p>\n\n\n<div class=\"kb-gallery-wrap-id-9689_791965-22 alignnone border wp-block-kadence-advancedgallery\"><ul class=\"kb-gallery-ul kb-gallery-non-static kb-gallery-type-masonry kb-masonry-init kb-gallery-id-9689_791965-22 kb-gallery-caption-style-bottom-hover kb-gallery-filter-none\" data-image-filter=\"none\" data-item-selector=\".kadence-blocks-gallery-item\" data-lightbox-caption=\"false\" data-columns-xxl=\"1\" data-columns-xl=\"1\" data-columns-md=\"1\" data-columns-sm=\"1\" data-columns-xs=\"1\" data-columns-ss=\"1\"><li class=\"kadence-blocks-gallery-item\" tabindex=\"0\"><div class=\"kadence-blocks-gallery-item-inner\"><figure class=\"kb-gallery-figure kadence-blocks-gallery-item-hide-caption\"><div class=\"kb-gal-image-radius\" style=\"max-width:861px;\"><div class=\"kb-gallery-image-contain kadence-blocks-gallery-intrinsic\" style=\"padding-bottom:54%;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/docs.nizima.com\/wp-content\/uploads\/2020\/04\/nizima-account-login.png\" width=\"861\" height=\"466\" alt=\"\u30b5\u30a4\u30f3\u30a4\u30f3 - nizima \u30a2\u30ab\u30a6\u30f3\u30c8\" data-full-image=\"https:\/\/docs.nizima.com\/wp-content\/uploads\/2020\/04\/nizima-account-login.png\" data-light-image=\"https:\/\/docs.nizima.com\/wp-content\/uploads\/2020\/04\/nizima-account-login.png\" data-id=\"7365\" class=\"wp-image-7365\" srcset=\"https:\/\/docs.nizima.com\/wp-content\/uploads\/2020\/04\/nizima-account-login.png 861w, https:\/\/docs.nizima.com\/wp-content\/uploads\/2020\/04\/nizima-account-login-370x200.png 370w, https:\/\/docs.nizima.com\/wp-content\/uploads\/2020\/04\/nizima-account-login-768x416.png 768w\" sizes=\"auto, (max-width: 861px) 100vw, 861px\" \/><\/div><\/div><\/figure><\/div><\/li><\/ul><\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-large-font-size\">3. Enter your registered email address and click [<strong>Change Password<\/strong>].<\/p>\n\n\n<div class=\"kb-gallery-wrap-id-9689_bd47d2-b2 alignnone border wp-block-kadence-advancedgallery\"><ul class=\"kb-gallery-ul kb-gallery-non-static kb-gallery-type-masonry kb-masonry-init kb-gallery-id-9689_bd47d2-b2 kb-gallery-caption-style-bottom-hover kb-gallery-filter-none\" data-image-filter=\"none\" data-item-selector=\".kadence-blocks-gallery-item\" data-lightbox-caption=\"false\" data-columns-xxl=\"1\" data-columns-xl=\"1\" data-columns-md=\"1\" data-columns-sm=\"1\" data-columns-xs=\"1\" data-columns-ss=\"1\"><li class=\"kadence-blocks-gallery-item\" tabindex=\"0\"><div class=\"kadence-blocks-gallery-item-inner\"><figure class=\"kb-gallery-figure kadence-blocks-gallery-item-hide-caption\"><div class=\"kb-gal-image-radius\" style=\"max-width:828px;\"><div class=\"kb-gallery-image-contain kadence-blocks-gallery-intrinsic\" style=\"padding-bottom:65%;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/docs.nizima.com\/wp-content\/uploads\/2020\/04\/nizima-account-password-reset.png\" width=\"828\" height=\"542\" alt=\"\u30d1\u30b9\u30ef\u30fc\u30c9\u306e\u30ea\u30bb\u30c3\u30c8\u30e1\u30fc\u30eb\u767a\u884c - nizima \u30a2\u30ab\u30a6\u30f3\u30c8\" data-full-image=\"https:\/\/docs.nizima.com\/wp-content\/uploads\/2020\/04\/nizima-account-password-reset.png\" data-light-image=\"https:\/\/docs.nizima.com\/wp-content\/uploads\/2020\/04\/nizima-account-password-reset.png\" data-id=\"7369\" class=\"wp-image-7369\" srcset=\"https:\/\/docs.nizima.com\/wp-content\/uploads\/2020\/04\/nizima-account-password-reset.png 828w, https:\/\/docs.nizima.com\/wp-content\/uploads\/2020\/04\/nizima-account-password-reset-370x242.png 370w, https:\/\/docs.nizima.com\/wp-content\/uploads\/2020\/04\/nizima-account-password-reset-768x503.png 768w\" sizes=\"auto, (max-width: 828px) 100vw, 828px\" \/><\/div><\/div><\/figure><\/div><\/li><\/ul><\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-large-font-size\">3. Access the URL you received by email, enter your new password, and press [<strong>Reset<\/strong>].<\/p>\n\n\n<div class=\"kb-gallery-wrap-id-9689_fb7a7a-96 alignnone border wp-block-kadence-advancedgallery\"><ul class=\"kb-gallery-ul kb-gallery-non-static kb-gallery-type-masonry kb-masonry-init kb-gallery-id-9689_fb7a7a-96 kb-gallery-caption-style-bottom-hover kb-gallery-filter-none\" data-image-filter=\"none\" data-item-selector=\".kadence-blocks-gallery-item\" data-lightbox-caption=\"false\" data-columns-xxl=\"1\" data-columns-xl=\"1\" data-columns-md=\"1\" data-columns-sm=\"1\" data-columns-xs=\"1\" data-columns-ss=\"1\"><li class=\"kadence-blocks-gallery-item\" tabindex=\"0\"><div class=\"kadence-blocks-gallery-item-inner\"><figure class=\"kb-gallery-figure kadence-blocks-gallery-item-hide-caption\"><div class=\"kb-gal-image-radius\" style=\"max-width:834px;\"><div class=\"kb-gallery-image-contain kadence-blocks-gallery-intrinsic\" style=\"padding-bottom:48%;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/docs.nizima.com\/wp-content\/uploads\/2020\/04\/nizima-account-reset-password.png\" width=\"834\" height=\"402\" alt=\"\u30d1\u30b9\u30ef\u30fc\u30c9\u306e\u30ea\u30bb\u30c3\u30c8 - nizima \u30a2\u30ab\u30a6\u30f3\u30c8\" data-full-image=\"https:\/\/docs.nizima.com\/wp-content\/uploads\/2020\/04\/nizima-account-reset-password.png\" data-light-image=\"https:\/\/docs.nizima.com\/wp-content\/uploads\/2020\/04\/nizima-account-reset-password.png\" data-id=\"7368\" class=\"wp-image-7368\" srcset=\"https:\/\/docs.nizima.com\/wp-content\/uploads\/2020\/04\/nizima-account-reset-password.png 834w, https:\/\/docs.nizima.com\/wp-content\/uploads\/2020\/04\/nizima-account-reset-password-370x178.png 370w, https:\/\/docs.nizima.com\/wp-content\/uploads\/2020\/04\/nizima-account-reset-password-768x370.png 768w\" sizes=\"auto, (max-width: 834px) 100vw, 834px\" \/><\/div><\/div><\/figure><\/div><\/li><\/ul><\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>You can check the entered password by clicking the mark next to the password.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/docs.nizima.com\/wp-content\/uploads\/2020\/10\/nizima_password_007_1.png\" alt=\"\"\/><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If you cannot press the reset button, the password contains an unusable character string or the condition is not met.<br>For details, please check if the <a href=\"#pass\">password is incorrect<\/a>.<\/p>\n\n\n<div class=\"kb-row-layout-wrap kb-row-layout-id9689_df104e-46 alignnone caution-text-yellow wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n\n<div class=\"wp-block-kadence-column kadence-column9689_3f90d8-ae inner-column-1\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items9689_31e6ab-eb kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\">\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9689_4f202e-4f kt-svg-icon-list-style-default\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_exclamation-triangle kt-svg-icon-list-single\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M569.517 440.013C587.975 472.007 564.806 512 527.94 512H48.054c-36.937 0-59.999-40.055-41.577-71.987L246.423 23.985c18.467-32.009 64.72-31.951 83.154 0l239.94 416.028zM288 354c-25.405 0-46 20.595-46 46s20.595 46 46 46 46-20.595 46-46-20.595-46-46-46zm-43.673-165.346l7.418 136c.347 6.364 5.609 11.346 11.982 11.346h48.546c6.373 0 11.635-4.982 11.982-11.346l7.418-136c.375-6.874-5.098-12.654-11.982-12.654h-63.383c-6.884 0-12.356 5.78-11.981 12.654z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Note: The URL is valid for 24 hours after it is issued. If the expiration date has expired, please apply for password reset from the sign-in screen again.<\/span><\/li>\n\n\n\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9689_382ca1-a7 kt-svg-icon-list-style-default\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_exclamation-triangle kt-svg-icon-list-single\"><svg viewBox=\"0 0 576 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M569.517 440.013C587.975 472.007 564.806 512 527.94 512H48.054c-36.937 0-59.999-40.055-41.577-71.987L246.423 23.985c18.467-32.009 64.72-31.951 83.154 0l239.94 416.028zM288 354c-25.405 0-46 20.595-46 46s20.595 46 46 46 46-20.595 46-46-20.595-46-46-46zm-43.673-165.346l7.418 136c.347 6.364 5.609 11.346 11.982 11.346h48.546c6.373 0 11.635-4.982 11.982-11.346l7.418-136c.375-6.874-5.098-12.654-11.982-12.654h-63.383c-6.884 0-12.356 5.78-11.981 12.654z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">The password change email is sent in HTML format. If you receive it in plain text format, the link may not work properly, so please receive the email in HTML format.<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-9689_e44921-d0\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How to change your password<\/h2>\n\n\n\n<p>If you want to change your password while you are signed in, please check your account settings.<\/p>\n\n\n\n<div class=\"wp-block-columns is-style-nizima_docs-internal-link-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-nizima_docs-internal-link-button\"><a class=\"wp-block-button__link has-light-gray-color has-background-gray-background-color has-text-color has-background has-extra-large-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/docs.nizima.com\/en\/account\/settings\/#reset-password\">Account Setting<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Please see the [<a aria-label=\" (\u65b0\u3057\u3044\u30bf\u30d6\u3067\u958b\u304f)\" href=\"https:\/\/nizima.com\/terms\/service\" target=\"_blank\" rel=\"noreferrer noopener\">Terms of Service<\/a>] and feel free to contact us from [<a href=\"https:\/\/support.nizima.com\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Contact Us<\/a>].<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Please check what to do if you cannot sign in. What to do if you can&#8217;t sign in If your email address is incorrect Please check again. If the password is entered incorrectly Currently, the passwords that can be set are as follows. If you lose your password Please reissue your password. If you lose your email address and password If you have lost your password and cannot use your registered email address, please use the contact us form. Please send the above information.After confirming your registration information, we will inform you how to change your password to your current email address. Other inquiries If you cannot sign in otherwise, [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":0,"parent":9461,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"page-tutorial","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-9689","page","type-page","status-publish","hentry","entry"],"aioseo_notices":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"post-thumbnail":false},"uagb_author_info":{"display_name":"nizima","author_link":"https:\/\/docs.nizima.com\/en\/author\/nizima\/"},"uagb_comment_info":0,"uagb_excerpt":"Please check what to do if you cannot sign in. What to do if you can&#8217;t sign in If your email address is incorrect Please check again. If the password is entered incorrectly Currently, the passwords that can be set are as follows. If you lose your password Please reissue your password. If you lose&hellip;","_links":{"self":[{"href":"https:\/\/docs.nizima.com\/en\/wp-json\/wp\/v2\/pages\/9689","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docs.nizima.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/docs.nizima.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/docs.nizima.com\/en\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/docs.nizima.com\/en\/wp-json\/wp\/v2\/comments?post=9689"}],"version-history":[{"count":0,"href":"https:\/\/docs.nizima.com\/en\/wp-json\/wp\/v2\/pages\/9689\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/docs.nizima.com\/en\/wp-json\/wp\/v2\/pages\/9461"}],"wp:attachment":[{"href":"https:\/\/docs.nizima.com\/en\/wp-json\/wp\/v2\/media?parent=9689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}