Please check what to do if you cannot sign in.

What to do if you can’t sign in

If your email address is incorrect

Please check again.

If the password is entered incorrectly

Currently, the passwords that can be set are as follows.

  • Half-width uppercase letters: A-Z
  • Half-width lowercase letters: a-z
  • Half-width number: 0-9
  • Half-width symbol:! # $% & () * +,.:; =? @ [] ^ _ {}-
  • Full-width characters cannot be used.
  • In addition, the symbol is optional. The password must be at least 6 characters in uppercase, lowercase and numbers.

If you lose your password

Please reissue your password.

If you lose your email address and password

If you have lost your password and cannot use your registered email address, please use the contact us form.

  • user name
  • Birthday
  • (Unusable) email address at the time of registration
  • your current email address
  • The body of the email that should have arrived at the time of new registration

Please send the above information.
After confirming your registration information, we will inform you how to change your password to your current email address.

Other inquiries

If you cannot sign in otherwise, please let us know the details from the contact us form.

Password reissue and password reset

1. Press Sign In at the top right of your nizima account.

2. Click Forgot Password.

3. Enter your registered email address and click [Change Password].

3. Access the URL you received by email, enter your new password, and press [Reset].

You can check the entered password by clicking the mark next to the password.

If you cannot press the reset button, the password contains an unusable character string or the condition is not met.
For details, please check if the password is incorrect.

  • Note: The URL is valid for 24 hours after it is issued. If the expiration date has expired, please apply for password reset from the sign-in screen again.
  • The password change email is sent in HTML format. If you receive it in plain text format, the link may not work properly, so please receive the email in HTML format.

How to change your password

If you want to change your password while you are signed in, please check your account settings.

Please see the [Terms of Service] and feel free to contact us from [Contact Us].