The following is a list of possible causes of nizima payment errors. Please check it.

Possible causes for the credit card used for payment

For cards issued outside Japan

Currently, nizima operates as a domestic service for legal and tax reasons. Therefore, cards issued overseas cannot be used.

If there is an error in the card number or security code

Please check again to make sure there are no errors. Please make sure your card number and security code are correct.

If this does not solve the problem, please check the “Save card information” checkbox if you have added your card information in the cart, or try registering your card information in your account settings.

For cards that are not supported

Credit cards accepted are VISA, Mastercard, and Diners Club; others are WebMoney and PayPal.

For more information, please see “Buy Works“.

For cards that do not support 3D Secure

  • Due to changes in VISA and MasterCard rules
    If your card is issued by a card company that does not support 3D Secure, a transaction error will occur.
    Please make sure that your card is compatible with 3D Secure.
    Please see below for details.

Note: VISA and Mastercard credit cards, prepaid cards, debit cards, and bundle cards are eligible.

Other possible causes

In case of browser problems

There is a possibility of browser trouble. Please try with a different browser than last time.

It is possible that the data was not transmitted properly. Please clear your cache (Ctrl+Shift+R for hard reload in Google chrome) or wait a little longer and try again.

You will not be able to purchase any other works except those that are currently being sold.

If the above error occurs while the work is still selling, the following may be the cause.

  • Temporary changes made by the creator in preparation for selling due to modifications, etc.
  • If another user is in the process of purchasing
  • If you or another user attempts to purchase the same item and the credit card transaction fails

Temporary lock is applied in the above conditions.

What to do if there is an error

  • Check to see if the status of the work has been changed while it is being prepared for selling.
  • Verify that credit card information is correct
  • If you suspect a lock, try purchasing again after about 30 minutes

Please also see above.

PayPal payment error

Currently, nizima operates as a domestic service for legal and tax reasons, so PayPal account payments cannot be made by those residing outside of Japan.

Common error messages

An exception occurred. Please wait a moment and try again.

It is possible that your card does not support 3D Secure, or that it has not been set up yet. Please check your card settings again.

3D Secure authentication failed. Please try again from the cart confirmation page.

Please make sure that the 3D Secure authentication code is correct. The same error message will also appear for cards issued outside of Japan. Please note that cards issued outside Japan cannot be used.

If the problem cannot be resolved

In cases other than the above, please contact us with the details of your situation so that we can provide you with information according to your situation.

– OS
– Browser you use
– Type of credit card used
– Error message text, if any

  • nizima is unable to answer questions regarding the use of WebMoney and PayPal. Please contact the respective management company directly.